Adult Social Care complaint
Complaint details
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Your involvement *
I am the complainant
I represent someone else
I want to remain anonymous
Complainant to remain anonymous
Total complainants *
1
2
3
4
5
6
7
8
9
Reference
Please provide details of your complaint below *
Details of action taken to resolve the issue *
Problem
Please select
Discriminatory behaviour
Unhelpful behaviour
Call Waiting Times
Failure to Communicate
Incorrect/Insufficient information or advice given
Lack of timely communication
Report message unclear/inaccurate
Website not up to date/clear
Contents of Assessment
Delay of Assessment
Delay of Decision
Outcome/Decision
Briefing requested
Information from Council required
Resident Enquiry
Disagree with policy
Policy not followed
Failure to deliver Service
Lack of Support
Payment Delay
Quality of Care
Service Delay
Service not as Expected
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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